Operations Manager

POSITION SUMMARY

The Operations Manager is responsible for planning, executing, streamlining, and optimizing the organizations day-to-day operations, including but not limited to providing sales-related support and back-office functions, across multiple Azeus/Convene locations. This role involves providing comprehensive support to the Vice President and the Executive Team in managing various activities and driving progress toward operational objectives.

PRIMARY RESPONSIBILITIES

• Design and implement operational strategies that align with Azeus goals and enhance productivity and efficiency across all offices.
• Analyse existing processes and workflows to identify areas for efficiency enhancements, and propose and implement process improvements.
• Define and refine Standard Operating Procedures (SOPs) related to or supporting operations and sales processes.
• Complete a broad variety of both business related and administrative tasks that facilitate the VP and Executive Teams ability to effectively lead the organization, including: assisting with special projects; establishing database or registers.
• Manage different aspects of the organizations activities. Evaluate and assist in developing office policies and business procedures for improved workflow and anticipate future needs as organization grows.
• Work with various departments or project teams to ensure smooth operations and effective communication.
• Establish and track key performance indicators (KPIs) to evaluate operational effectiveness.
• Other projects/duties as assigned for the overall benefit of the organization.

Must Have:

• Bachelors degree in business, management, or a related field.
• At least 3 years of related experience, with exposure to different operations management or business functions in a multinational organization.
• Demonstrated experience in business and strategy development processes.
• Proven ability in putting in place and executing the established policies and SOPs and monitor compliance
• Experience in coordinating with multiple teams and offices across regions and in different time zones
• Excellent communication and interpersonal skills to effectively collaborate with diverse teams.
• Proven ability to manage multiple projects and priorities in a fast-paced environment.
• Expert proficiency in Microsoft Office particularly in Excel, ability to design and edit graphic presentations and materials.

Nice to Have:

• Prior IT industry experience is an advantage.
• Knowledge in information technology such as cloud-based, Software-as-a-Service (SaaS), and software development is a plus.