Customer Success Specialist

Azeus Systems Limited is looking for a Customer Success Specialist to be part of our growing sales customer relations force for our product, Azeus Convene.  

Convene is a meeting and collaboration solution for Boards and Senior Leadership Teams. It empowers reputable institutions across the globe to foster good governance. Our client base has grown exponentially, and we have extended our global footprint in over 100 countries. 

 Visit azeusconvene.com for more information. 

In this role, you will: 

• Report to the Head of Global Customer Success 
• Manage existing accounts in the region and take ownership of all post-sale activities, from client onboarding to processing of renewals 
• Build and cultivate strong relationships with clients by becoming their trusted adviser and helping them maximize the Convene platform 
• Identify growth opportunities or potential risks. Take action on the findings and document or archive results 
• Proactively provide appropriate training and support to clients to ensure that they are happy with Convene 
• Be responsible in achieving and contributing to Regional KPIs (Upselling, Retention, etc) 
• Own individual non-commercial KPI such as case studies, testimonials, and referrals 
• Report to managers all activities and key findings (risk & upsell opportunities, odd behaviors, etc.) on a weekly basis 

Qualifications: 

• At least 1 year of experience in sales, customer success or account management  
• SaaS background but any IT experience would be great 
• Great command of the English language (neutral accent) 
• Amenable to work on a UK Shift (mid-shift)

*This is for a temporary work-from-home set-up. Work tools will be provided.