Call Center Agent

Key Deliverables:

Duties to include but are not limited to:

• RECORDING THE INCIDENTS DATA

Through writing down the insureds data, the vehicles data, the place where the incident took place and the conditions of the incident

• COORDINATION OF THE COLLABORATES

By communicating to the provider, communicating with the insured, client companies, subsidiaries by following the professional relations

• PROVIDING HIGH QUALITY SERVICES

Through effective handling of the insureds, through minimising the answering delay, through the reliable briefing of the insureds, by spotting possible problems and solving them.

• COST CONTROL

Through the inquiry of possible alternative solutions, cost control, getting in touch with the supervisor in cases of possible high invoicing.

• GIVING INFORMATION TO THE INSUREDS

By providing the insureds with the information needed, by informing the insureds of new services.

• DEVELOPMENT OF PROFESSIONAL AND TECHNICAL KNOWLEDGE

By attending educational seminars, by being up to date through specialized publications and by locating more efficient procedures.

• CONTRIBUTING TO THE TEAMS EFFORT

By informing the new operators and participating in their training, by cooperating with the rest of the companys departments, by participating in the activities of the company, since they are scheduled for the whole company

Critical Competencies:

• Communication Skills
• Service Excellence

Experience/Technical Knowledge:

• Positive communication style, interpersonal skills and team work oriented
• Behavioral evaluative and socially confident
• Energetic, resilient, results oriented, detail conscious & problem solver

Other significant Role Requirements:

• Fluent in English & Arabic, other languages will be valuable.
• Computer Knowledge (MS Office).

Scope of Role:

• Shift schedules (Morning, evening & night shifts),

The working hours are 8.5 hours per day, five days a week, based on a rotating shift system.

Shifts vary and may include a night shift for male employees, while female employees are required to work from the office until 9:00 PM.

Preferred candidates should have prior experience in Customer Service, Hospitality, or a Call Center environment.