Customer IT Specialist

1. RESPONSIBILITY

• Monitor and troubleshoot integration issues between the Infor WMS and other systems, and design and configure new interfaces as needed.
• Ability to generate and modify reports using reporting tools, develop new reports, design labels, and create dashboards.
• Monitor the RF environment, maintain RF equipment, and configure RF screens when required.
• Responsible for monitoring and managing the NiceLabel/Loftware application along with the label printers.
• Provide first-level internal support to the warehouse operators:
• Resolve day-to-day user issues (only reverting to customer support desk if requirement is outside normal operational issues).
• Act as a single point of contact between the warehouse operators and SNS support desk.
• Conduct testing on bugs or issues.
• Deploy patches or fixes.
• Test new functionalities during their introduction in the testing/training environment and provide support to end-users during the transition to production.
• Monitor and manage the WMS database, including scheduled archiving of historical data, optimizing the database server when necessary, and managing memory allocation (applicable for on-premise deployment).
• Perform scheduled or ad-hoc database backups (applicable for on-premise deployment).

2. GENERAL SKILLS

• Strong leader with the ability to control and enforce procedures within the operations.
• Strong analytical skills with the ability to quickly react to issues arising from within the operations.
• Strong follow-up and communication skills in regard to the WMS users and the customer support desk.
• Experience with business-critical applications.
• Experience within a similar warehouse environment would be a plus.
• Experience implementing, using, or maintaining a WMS with RF functionality would be a plus.

3. TECHNICAL SKILLS

• Experience with an RDBMS such as Oracle or SQL Database server, preferably with the Database server implemented with the WMS. A DBA certificate would be a plus.
• Ability to design and configure reports using reporting tools such as Birt, Birst, Crystal, Cognos, Excel etc.
• Knowledge of MS Office applications, particularly Excel and Word.

• Experience: 3-4 years