Junior Application Support Engineer

Key Responsibilities

• Support Billing & Wallet activities, including application monitoring, testing, releases, dry runs and production/hypercare support.
• Perform first-level troubleshooting and validation, including log checks, issue tracking, test evidence preparation and escalation.
• Support project and operational readiness activities, including documentation, SOP updates and operational handover.
• Coordinate with application, middleware and client partner teams to resolve issues and support smooth delivery.
• Assist with deployment preparation, release validation and post-release monitoring.
• Ensure timely reporting and follow-up on incidents, issues and operational activities.

Person Specifications

• Diploma or Bachelor's Degree in IT, Computer Science, Software Engineering or a related field.
• 3-5 years of prior experience in a similar field.
• Basic understanding of application support, software testing, databases, logs and troubleshooting.
• Exposure to SQL, Linux/Unix, middleware or application monitoring tools is an advantage.
• Good communication, coordination and problem-solving skills.
• Willingness to support after-hours activities, including releases and production support when required.
• Able to mobilise at short notice.
• Exposure to telecommunications, billing, wallet or enterprise application environments is preferred.
• Proactive, responsible and willing to learn in a fast-paced operational environment.

Vendor Submissions - 12 months