Senior UX Researcher for International Fintech (fully remote role)

This role reports into the VP of Product and is a remote opportunity which will suit applicants with previous UX Research experience in Fintechs, Neobanks or digital banks and ideally have a masters degree or PhD in Human-Computer Interaction, or Cognitive Psychology.

Additionally, the successful individual will have experience within agile product development and SCRUM environments working with cross-cultural products and international research ideally in LATAM AND/OR Asia AND/OR Africa.

THE COMPANY

An international fintech incorporating a fully distributed team that works remotely from over 50 countries around the world. The CEOs vision was to create the world's most secure Bitcoin storage product and since launch to the public in 2014, it now serves over a million customers worldwide. In 2021 they relaunched as the first product of its kind: a platform that bridges the gap between traditional financial institutions and the digital currencies of the future.

RESPONSIBILITIES

- Lead, plan, develop, and conduct research activities, ensuring the right methods are applied

- End-to-end ownership with all aspects of the UX research lifecycle (study design, recruiting, moderation, analysis, reporting, communicating).

- Building and maintaining UX Research roadmaps that influence product strategy through close partnership with Product Owners

- Collaborate with product, business stakeholders, designers, developers, and data team to propose recommendations, ensuring both qualitative & quantitative data are used to define and solve both business and user problems.

- Conduct preliminary investigations and competitor analysis, to identify appropriate research methods relevant to the situation, and execute appropriate research methods to inform design and product solutions

SUITABLE APPLICANTS WILL HAVE

- Experience driving programs of research that have a critical impact on design, product, and business strategy and priorities

- A track record of conducting successful research studies that improve the quality of existing products and inform the direction of new products

- Extensive applied knowledge of a diverse range of design research methods

- Demonstrable practical experience managing and leading multiple simultaneous design research projects

- A portfolio demonstrating past work experience and deliverables (e.g.: study plans, reports, and data visualizations).

- Exceptional behavioural data-collection and analysis skills, (e.g., designing, conducting, and analysing all kinds of user data).

- Knowledge of the software development lifecycle is a plus

SALARY

From USD120k to USD145k + shares and 35 days annual leave