Program Manager

Key Responsibilities

• Lead end-to-end program lifecycle management, including initiation, planning, execution, monitoring, and closure, ensuring that all projects within the program are delivered on time, within budget, and meet quality expectations
• Oversee, coordinate, and track progress across multiple projects, ensuring alignment to overall program objectives, timely milestone achievement, and clear reporting to senior stakeholders
• Develop, review, and govern program-level plans, including program proposals, integrated project plans, WBS structures, master schedules, and consolidated effort/cost forecasts
• Identify, manage, and prioritize interdependencies across multiple projects, particularly within IT digitalization and transformation initiatives, ensuring seamless integration and minimized delivery risks
• Drive delivery governance and ceremonies across teams, supporting hybrid delivery models using Agile, Waterfall, and CMMI best practices to ensure consistent and predictable program execution
• Ensure adherence to governance processes, maintaining accurate and timely program documentation including plans, dashboards, reports, and executive presentations
• Proactively assess and manage program-level risks, issues, and dependencies, driving mitigation strategies and ensuring business continuity across all workstreams
• Foster strong stakeholder engagement, balancing diverse viewpoints and expectations to support informed decision-making and successful program outcomes
• Promote continuous improvement and operational excellence across project teams by leveraging insights, retrospectives, audit feedback, and lessons learned
• Provide leadership, coaching, and mentorship to Project Managers and delivery leads, ensuring capability development, standardized delivery practices, and consistent performance across the program

Person Specifications

• Bachelors degree in computer science, Project Management, IT, or related field
• 10+ years of project management experience, preferably in the software industry, including a minimum of 2 years of program management experience
• Proven experience in managing IT digitalization and transformation initiatives, considered a strong added advantage
• PMP, CSM, ACP & SAFe Certifications will be an added advantage
• Strong analytical and problem-solving capabilities
• Deep understanding of Agile, Scrum, and hybrid delivery models
• Exceptional presentation and communication skills, with the ability to articulate program progress
• Excellent Leadership skills
• Proactive risk anticipation and decision-making
• Ability to perform under pressure, while ensuring timely delivery of program commitments
• Strong stakeholder management and relationship-building skills
• Excellent planning and organizing skills
• Exceptional time management skills and have an eye for detail
• Proficiency in key program and project management tools, including MS Office, Excel, PowerPoint, Jira, Confluence, jira timeline and roadmap

For vendor submissions: 18 months