Lead - Business Analyst

Key Responsibilities

• Develop domain expertise in the telecommunications industry, including products, pricing models, sales processes, fulfilment, billing, and operational workflows across multiple markets
• Contribute to quote-to-billing solution design, including product catalog definition, the pricing and costing structure
• Facilitate customer and stakeholder workshops to elicit, analyze, and validate business and functional requirements
• Act as a key liaison between business stakeholders and technical teams to ensure solution designs, system configurations, and integrations align with agreed business requirements
• Contribute to continuous improvement initiatives within the Business Analysis practice

Person Specifications

• Strong communication and facilitation skills, with the ability to manage customer expectations through structured workshops, walkthroughs, and feedback sessions
• Ability to summarize complex solution proposals clearly and concisely, including assumptions, options, impacts, and recommendations to support decision-making and approvals
• Confidence to constructively challenge customer requests that fall outside scope or viability, balancing business needs with technical feasibility, delivery timelines, and cost implications
• Strong understanding of telecommunications products, services, and end-to-end operational models
• Experience working in Agile and/or hybrid delivery environments, collaborating closely with product owners, architects, and delivery teams

For vendor submissions: 12 months