Intern - IT Support

Key Responsibilities

• Technical Support: Provide technical support to staff via helpdesk (email, phone, in-person) for OS, software, and hardware issues
• System Maintenance: Set up, configure, and maintain computers, printers, and other peripherals
• Network & Infrastructure: Assist with network monitoring, VPN troubleshooting, and basic server maintenance
• Documentation: Create and update documentation, user guides, technical manuals, and IT knowledge base articles
• IT Projects: Support IT projects, including testing and implementing new software, applying security patches, and system migrations
• Inventory Management: Conduct audits of hardware and software assets to maintain accurate inventory records

Person Specifications

• Currently enrolled in or recently graduated from Computer Science, Information Technology, or related programs
• Basic understanding of networking principles, operating systems (Windows/Linux/macOS), and hardware
• Strong troubleshooting, analytical, and problem-solving skills with the ability to think critically under pressure
• Excellent communication and interpersonal skills for interacting with staff and teams
• Familiarity with Microsoft Office, ticketing systems, or scripting languages (e.g., SQL, Python) is a plus
• Willingness to learn new technologies, adapt quickly to change, and support ongoing IT initiatives