Senior Manager - Client Engineering

Role Overview

The Customer Engineering Lead will be responsible for bridging commercial, product, and market needs. This is not a traditional sales, product management, or pre-sales role. Instead, it is a market-facing, commercially-driven function that translates external requirements into actionable product priorities, builds and enables a partner ecosystem, and ensures Axonect's solutions are aligned with evolving customer and market demands.

Core Responsibilities

Market-facing Product Direction:

Collaborate with Product Managers to bring external customer and partner requirements into the product roadmap.

Own roadmap prioritization to ensure decisions are driven by commercial and market needs.

Identify and surface product gaps valued by customers and prospects.

Partner Enablement:

Build and manage Axonect's partner model, including onboarding, enablement, and support frameworks.

Develop and maintain a Partner Playbook (positioning guide, demo framework, deal scoping methodology, integration documentation).

Manage ongoing partner relationships and channel partner insights into product development.

Commercial Intake:

Work closely with Sales and Pre-Sales to capture requirements from active deals and strategic accounts.

Translate commercial inputs into actionable product roadmap items and functional requirements for engineering.

Customer & Market Engagement:

Support pre-sales and sales in active deals and customer conversations with deep product expertise.

Present product roadmaps to customers in Quarterly Business Reviews and keep stakeholders updated on progress.

Advise on current product capabilities and future roadmap alignment with customer needs.

Cross-vertical Collaboration:

Work across solution verticals (Telco, Fintech, etc.) to ensure platform capabilities meet the needs of each segment.

Act as a bridge between product, solutions, and commercial teams.

Required Skills & Experience

Proven experience in product management, customer engagement, or partner enablement in the technology or telco sector.

Strong ability to translate commercial and customer requirements into actionable product and engineering deliverables.

Experience building partner enablement programs and supporting partner ecosystems.

Excellent communication and stakeholder management skills, with experience presenting to customers and internal teams.

Deep understanding of solution delivery, pre-sales, and commercial processes.

Familiarity with OSS/BSS and telco integration is a strong advantage.