Executive - Travel Desk

The role of the Executive - Global Travel Desk and Help Desk involves managing and coordinating all aspects of travel arrangements for ADL employees across all country offices and provide assistance and support through our SysAid help desk System, addressing various inquiries and technical issues to ensure smooth operations and excellent employee experiences in the international offices in alignment with the business strategies of Axiata Digital Labs (ADL).

Responsibilities

• Collaborate with members of the staff and other departments to arrange foreign travel, including, transportation, flights, and visas.
• Communicate with travel vendors, and other suppliers to get the best deals and negotiate prices that are in compliance with the company's travel guidelines.
• Manage employee travel-related questions, adjustments, cancellations, and emergencies to provide a smooth and stress-free travel experience.
• Make sure that all travel regulations and procedures are followed and manage any special requests or exceptions.
• Keep thorough records of all reservations, costs, and reports related to travel, and update travel management constantly.
• Respond to technical support to users who are experiencing issues with software, hardware, or various IT services and resolve these issues in a timely and efficient manner through internal ticket system, while extending support to all staff members in diverse locations (Sri Lanka, Malaysia, and Indonesia) and departments.
• Work closely with department heads, country heads, project managers, practice heads, employees from Sri Lanka, Malaysia, and Indonesia, etc., to ensure coordination and efficiency in operations.
• Assisting in maintaining the Foreign Travel Tracker/Visa Tracker for Global travel desk encompassing comprehensive risk profiles, assessment protocols, and mitigation strategies.
• Ad hoc Report Generation and provide core support with presentations to the Lead-Global Travel & Help Desk

Qualifications:

• A bachelor's degree/higher diploma preferably related to travel/airline industry (Higher diploma in Airport management from SriLankan Airlines Training college.)
• 1-2 years of experience in a similar capacity.

Skills/Knowledge:

• Experience in customer handling and developing good relationships using PR skills.
• Experience in Cost saving Development.
• Experience in business management, and marketing management.
• Clear and effective communication in English, both written and verbal, to convey ideas, present information, and collaborate with colleagues and stakeholders.
• Efficiently prioritize tasks, meet deadlines, and manage workloads to ensure timely completion of projects and objectives.
• Work well within a team environment, actively participate in discussions, and contribute constructively to achieve collective goals.
• Proficient in using Microsoft Suite, including Word, Excel, PowerPoint, and Outlook.
• Proficiency in handling multiple tasks and responsibilities simultaneously while maintaining quality and attention to detail.