Senior Engineer/Engineer - Managed Services (Billing Configuration)

Key Responsibilities

Bill Operations Support (L2 Support)

• Provide L2 application support for Huawei CBS and related BSS systems
• Perform incident management, problem management, and service request handling as per SLA
• Troubleshoot billing issues, charging failures, mediation inconsistencies, and data discrepancies
• Monitor billing jobs, batch processing, and reconciliation processes
• Ensure timely resolution and escalation of production issues.

System Monitoring & Operations

• Monitor system health, alarms, and batch job executions
• Perform log analysis and troubleshooting across application layers
• Ensure high availability and performance of billing platforms
• Support deployment and release activities, including rollback if required

Governance & ITIL Process Adherence

• Adhere to ITIL processes (Incident, Problem, Change, Release Management)
• Participate in CAB/IOC discussions and change planning activities
• Maintain proper documentation, RCA reports, and operational runbooks

Stakeholder & Customer Interaction

• Work closely with business, operations, and vendor teams
• Provide status updates, incident communication, and reporting
• Participate in customer calls and governance meetings

Person Specifications

• Bachelor's degree in information technology, Computer Science, or equivalent
• 3–5 years of experience in telecom billing systems / application support
• Minimum 2 years of customer-facing/support experience in a managed services environment
• Experience in Huawei CBS (Convergent Billing System) or similar telco billing platforms
• Hands-on experience in billing operations, charging flows, and product configuration
• Good knowledge of Linux/Unix systems (commands, troubleshooting)
• Strong SQL skills (querying, data validation, troubleshooting)
• Experience in log analysis and batch job monitoring
• Understanding of end-to-end telecom BSS architecture (CRM, Billing, Mediation, Charging)
• Strong understanding of telecom billing concepts:
  • Prepaid/Postpaid charging
  • Rating and mediation
  • Billing cycles and invoicing
• Experience working in ITIL-driven support environments
• Familiarity with SLA/KPI-driven managed services operations
• Strong analytical and troubleshooting skills
• Ability to work in a 24x7 support environment (if required)
• Good communication and stakeholder (client) management skills
• High level of ownership and accountability 

Nice To Have

• Prior experience in telco operators or telecom vendors (Huawei, Ericsson, etc.) is preferred
• Prior experience in Huawei CBS Billing Operations is preferred
• Experience with automation or scripting (Shell/Python)
• Exposure to microservices, containers (Docker/Kubernetes) is an advantage
• Knowledge of CI/CD and DevOps practices is a plus

Vendor submissions - 12 months