Engineer - Managed Services

Key Responsibilities

• Monitoring and Tracking application/platforms/system for issues through to resolution, within agreed time limits
• Identifying system issues and troubleshooting and provide solutions to resolve system issues and cater service request
• Maintain and work on SMT or similar way to maintain incident/problem/CR/SR and other artifacts
• Perform day-today technical operational tasks as regular jobs and actions
• Incident and service request related customer communication
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal/external teams
• Maintain knowledge repositories (SOP, WI, KB Articles, whitepapers etc) and deliver knowledge share sessions

Person Specifications

• Bachelor's Degree in Information Technology, Computer Science or equivalent
• Experience in working on 24x7 rosters
• Identify and raised Risks and Dependencies
• Good analytical skills and decision making
• Excellent communication skills and team work
• Good client management and end-user handling experience
• Experience in Linux/Unix or Windows environments (OS and commands)
• Experience in scripting (shell scripting, PowerShell, pearl, python, etc.)
• Experience with Databases (MySQL, postgresql, MSSQL etc.)
• Experience in at least one programming language
• Understanding on IT network and webservices