Customer Support Officer

Aumet is seeking a dedicated and customer-oriented Customer Support officer to provide exceptional assistance to our clients. 

Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, or chat.
• Resolve customer complaints and issues with a focus on delivering effective solutions.
• Provide detailed information about Aumets products and services to assist clients in making informed decisions.
• Collaborate with internal teams to escalate and resolve complex technical or operational issues.
• Document customer interactions and feedback accurately in the CRM system.
• Identify trends in customer inquiries to provide insights for process or product improvements.
• Maintain a professional, empathetic, and customer-focused approach in all interactions.

Required Qualifications:

• Proven experience in customer support or a similar role.
• Excellent verbal and written communication skills.
• Strong problem-solving skills with the ability to work under pressure.
• Familiarity with CRM systems and support tools.
• A customer-first mindset with attention to detail and empathy.