NetSuite Client Success Manager

NetSuite Responsibilities:

• Possess a solid understanding of core NetSuite processes, including Order to Cash, Design to Build, Procure to Pay, and Record to Report.

• Effectively research customer issues to identify the appropriate team member or resource for resolution.

• Demonstrate strong module and functional knowledge of NetSuite's capabilities

• Understanding what the platform can and cannot do (without requiring technical configuration expertise).

General Responsibilities:

• Collaborate with customers to define and manage timelines for key deliverables.

• Oversee and coordinate workstreams with the consulting team to ensure timely completion of project milestones.

• Partner with the Customer Success Manager (CSM) to identify opportunities for expanded service and customer value.

• Fulfill contract objectives and deliverables as outlined in the initial scope of the Stratus engagement.

• Handle daily administration of work packets, including task assignment and resource management.

• Act as the first point of contact for customer support needs and issue initiation.

• Maintain clear and consistent communication with both customers and internal consulting teams.

• Support the collaborative setting of work packet deadlines and hold the consulting team accountable to agreed-upon timelines.