Customer Data Specialist for E-commerce and Logistics (Non-Voice)

About the Role:

At Atticus, our vision is to Deliver Happiness: for our team, for end consumers, for e-commerce sellers, and for our logistics partners.

Exciting Times in E-commerce:

E-commerce is booming, driven by consumers increasingly shopping online and the rise of small and medium (SME) online sellers leveraging multiple channels such as Shopify, Amazon, eBay, and Instagram. However, SMEs often struggle to compete with large retailers due to complex logistics and the lack of support from traditional logistics providers.

At Atticus, were on a mission to change that.

Building the Next-Generation Fulfillment-as-a-Service Platform:

Atticus has developed a cloud-based Fulfillment-as-a-Service (FaaS) platform for SME online sellers. By connecting existing fulfillment and logistics providers, we enable a wide range of fulfillment and delivery options, including eco-friendly delivery. Our platform, Atticus.ai, empowers SME sellers to compete with large retailers and marketplaces by offering fast, reliable, and scalable logistics solutions.

We're on the Hunt for a Stellar Customer Success Specialist:

Are you ready to embark on the ride of your life? We're seeking an exceptional individual who thrives in the dynamic energy of a startup and is eager to be part of building something extraordinary. If you're passionate about understanding online sellers' needs, excel in communication, and can effectively convey the value of Atticus, this is the role for you. You'll be more than a team member you'll be a cornerstone, managing client interactions and helping shape our customer success journey from day one.

Your Impact:

• Spearhead the evolution of our operational customer success function.
• Handle daily customer interactions and performance metrics with expertise and professionalism.
• Act on customer feedback proactively, contributing to an exceptional customer journey.
• Enhance Atticus daily operations to ensure a seamless experience for sellers.

Must-Have Requirements:

• A solid foundation with 3+ years of experience in Logistics, Operations, E-commerce, or a related field.
• Proven expertise in customer success or operations with a similar tenure.
• Strong knowledge of Microsoft Excel, including the ability to create formulas, use Pivot Tables, and apply advanced functions such as COUNTIF.
• A quick learner who adapts well to a fast-paced, energetic startup environment.
• Exceptional written and verbal communication skills in English.
• Excellent organizational skills with the ability to juggle multiple priorities and meet tight deadlines.
• A data-driven mindset, capable of identifying problems, pinpointing opportunities, and assessing impacts.
• A positive, team-oriented individual who inspires and collaborates effectively with others.