NOC Support

We are looking for a proactive and detail-oriented NOC Support to ensure seamless network operations and incident responsiveness.You will play a critical role in ensuring high service quality and reliability while fostering a knowledge-sharing culture within the team. This position reports directly to the Head of National Operations Centre (NOC)

Responsibilities:

• Maintain NOC's responsiveness to incidents and night time performance to ensure maximum screen uptimes.
• Hands-on troubleshooting, coordination, and escalation of customer incidents.
• Generate performance and incidents reports as required.
• Ensure processes are in place and adhered to.
• Cultivate a culture of knowledge sharing within the team.
• Ensure customer service and technical support is timely and accurate on a daily basis.
• Direct unresolved issues to other levels of support personnel.
• Maintain customer and asset database as required. 

Qualifications:

• Certificate / Diploma / Bachelors level Electrical Engineering or related degree or commensurate with job experience at the same or higher level (Preferred)
• Proven work experience as a Support Technical, Support Engineer, Field
  Technician, Field Engineer or similar role
• Hands-on experience with Windows/Linux/Mac OS environments
• Hands on experience with a Support desk and remote-control software
• Customer-service oriented with a problem-solving attitude
• Excellent oral and written communication skills including high level
  attention to detail, together with organizational and time management
  skills.
• Demonstrates communication skills, with a strong focus on customer
  service and quality, and the ability to maintain confidentiality at all times.
• Analytical and decision-making skills able to identify problems, recognize
  patterns and develop solutions.
• Able to work independently and as part of a dynamic team maintaining a
  positive can do attitude at all times.