Senior Customer Service Representative

Job Responsibilities:

• Handle support tickets for our e-commerce clients who expect quick
  responses and resolutions from a team who know how things work.
• You'll be making our ticketing system, processes and
  team more efficient, able to handle more customer queries faster.
• Agents need to apply problem-solving skills to diagnose and
  resolve e-commerce client issues. This involves analyzing the problem,
  comparing it with known issues and determining the best course of action to resolve the client's issues.
• You'll be making our ticketing system, processes and team more efficient, able to handle more customer queries faster.
• Effectively communicate improvements to internal and external stakeholders, fostering strong relationships.

Requirements:

• A solid foundation in bookkeeping and strong technical skills across a wide range of accounting transactions.
• Has experience using Google Sheets with a clear understanding of financial spreadsheets.
• A good communicator and analytical thinker. 
• A data driven mindset, eager to unearth problems, pinpoint opportunities, and evaluate impacts. 
• A team player persona, exuding positivity and camaraderie, inspiring those around you.