Customer Service Admin

Responsibilities

• Serve as the first point of contact for customer inquiries, providing exceptional service through phone, email, and in-person communication.
• Communicating with clients to request documentation for their profiles.
• Preparing, screening and reviewing of all documents as per required by KYC procedures. Research and verify customers information.
• Liaised with clients, internal teams, as part of documentation preparing process.
• Resolve customer issues and complaints promptly, escalating to the appropriate department when necessary.
• Coordinate with various internal departments to ensure customer needs are met efficiently.
• Maintain and update customer records in the company's database, ensuring all information is current and accurate.
• Prepare and distribute customer service reports and performance metrics to management.
• Handle general admin support for the organization.
• Assist in the development and implementation of customer service policies and procedures.
• Continuously seek opportunities to improve customer satisfaction and streamline service processes.

Required skills and qualifications

• College or University degree or equivalent.
• Fluent in Bahasa Malay, Mandarin, and English speaking.
• 1-3 years experience in related position.
• Strong active-listening, writing and verbal-communication skills.
• Experience working in a financial product is a plus.
• Service Mind, Proficiency in problem-solving.
• Young, energetic, and keen on financial products is advantage.