Customer Service Advisor, Plastics - Germany

Customer Service Advisor, based in Hamburg, Germany

Astrantia Talent is proud to be the recruitment partner for a business that has been operating and expanding internationally since the 1980s. With over 40 years of experience and continuous development, the company has established itself as a leading distributor of Polymers and Chemicals worldwide.

Overview:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor in the plastics industry. In this role, you will be responsible to providing excellent customer service and build a trusted business relationship. You will engage with customers, address their inquiries and concerns, and ensure that their needs are met in a timely and efficient manner.

Responsibilities

• Serve as the main point of contact for customers, addressing their inquiries via phone, email interactions.
• Assist customers with product selection, providing information on specifications, pricing, and availability.
• Process orders accurately and efficiently, ensuring that all necessary documentation is complete.
• Resolve customer complaints and issues, working closely with other departments to ensure a satisfactory resolution.
• Provide after-sales support, ensuring customer satisfaction and repeat business.
• Collaborate with the sales team to identify potential sales opportunities and contribute to sales growth.
• Maintain up-to-date knowledge of products and industry trends to effectively address customer concerns.
• Validate and record customer orders.
• Analyze stocks and make material allocations.
• Manage end-to-end customer orders (registration, review of deadlines, B / L, documentary package).
• Keep customers informed of the status and progress of their orders.
• Perform billing and follow-up of customer payments.
• Analyze and deal with dysfunctions and disputes with internal and external contacts.
• Raise the dysfunctions that cannot be managed at its level or that could impact other suppliers / customers outside its scope.
• Participate in the management routines of his department.
• Participate in innovation and continuous improvement projects.

Requirements

• Previous experience in a customer service role, preferably in the plastics industry.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers.
• Strong problem-solving abilities, with a proactive and solution-oriented approach.
• Detail-oriented, with the ability to accurately process orders and documentation.
• Proficiency in MS Office and CRM tools.
• Ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Strong organizational skills and the ability to work independently as well as part of a team.
• Flexibility while demonstrating rigor in compliance with applicable procedures.
• Fluent German and English are essential, another language would be a plus.

Interested to learn more?

Please contact:

Jenny Böhnlein
Email: Jennyboehnlein@astrantiatalent.com
Phone: +49176/31196980