IT Manager

A. Overall Purpose of The Job

• Day to day management of Information and Communication Technology (IT) activities
• Keeping the office up and running including 24/7 support 365 days a year, for hardware infrastructure, software applications, and telecommunication set-up, and any software and hardware requirements to ensure that Groups IT requirements are met on a timely basis.
• Ensure that the office practices are in line with Group and Asia Region policies and procedures.

B. Key Responsibilities

Hands-on Technical Support

• Having the capability and willingness to provide hands-on support to support the IT functions of all the locations.
• Ability to troubleshoot and resolve computer hardware problem & resolve in-house software bugs
• Be available 24/7 for offsite support.

Network Infrastructure

• Ensure an efficient, secure and cost-effective IT network infrastructure that supports the companys business operations and conforms to regional and corporate guidelines.
• Ensure that the network infrastructure is available 24/7, 365 days a year.

Development and Applications

• Ability to understand the user requirements and perform development to enhance productivity and add value to client.
• Participate in client related activities where IT involvement can add value to the sales process and client relationship.
• Ability to translate user requirements to system requirement.
• Priorities user requirements and manage user expectation.
• Ensure timely delivery of system deliverables.

Project Management

• Lead projects as a local IT aligning with the Group and Asia Region IT.

People and Administrative Management

• Select and groom an IT team, ensuring that the team provides quality service to internal and external customers.
• Control of G&A of the IT team and look for increasing productive and cost-efficient ways of delivering internal and external services.
• Ensuring appropriate staffing levels of suitably qualified staff and staff competency levels through external and OJT training.

Performance Focus

• Be responsible for managing project within time and budget and timely resolution of issues
• Reporting IT status to Asia Region office.
• Adherence to Corporate and Asia Region IT guidelines and standards.

Required skills and knowledge

• Operation, maintenance, design, and construction of in-house infrastructure environment: Microsoft Windows, Azure, Linux OS
• Resource management for in-house IDC: Microsoft Windows, Linux, AIX
• Maintenance and construction of network equipment for telecom carriers: Cisco, Catalyst, NetScreen
• Maintenance and requirement definition of cloud systems for commercial e-commerce sites: FreeBSD, AWS
• Call center applications (cloud based preferred), CRM (SFDC preferred)
• Microsoft Applications (Windows, O365, Teams, SharePoint)

Required Languages 

• English and Korean (high proficiency in both spoking & writing)