Collections Supervisor

In the role of Supervisor, Medical Collections, you will lead a team that is responsible for contacting and consulting with patients or family members regarding the payment of medical bills. Your role will include the selection and hiring of new team members, training your team, and ensuring that all policies and procedures are being followed correctly. Balancing both customer and employee needs along with recovering payments is the key to being a successful supervisor/manager in this division.

Primary Responsibilities:

• Coordinate, supervise, and be accountable for the daily/weekly/monthly activities of a team of 15 to 20 Medical Collections Representatives
• Set priorities for the team to ensure task completion and performance goals for the team are achieved
• Coordinate work activities of the team with other supervisors, managers, and departments
• Participate in the recruitment, training, and staffing functions for the department to ensure the timely hiring of qualified new employees, that all employees are properly trained in all aspects of their roles and that staffing levels are adequate to meet the business demand
• Provide regular coaching and feedback to team members, including formal corrective action when needed as well as completing annual performance reviews
• Identify and resolve operational problems using defined processes, expertise, and judgment
• Provide expertise and support for escalated calls and/or situations from both internal and external customers as needed
• Consistently provide practical/relevant recommendations for improvements to process or practices and participates in the implementation

Qualifications:

• An education level of at least a high school diploma or GED OR 10 years of equivalent working experience
• Demonstrated proficiency in Patient Revenue Cycle Applications and process flow through registration, charge entry, billing, collections, reimbursement calculation, and payment
• Proficient problem-solving approach to quickly assess the current state and formulate recommendations
• Proficient conflict management skills including the ability to resolve issues in a stressful situation and demonstrate personal resilience
• Demonstrated ability to work with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications
• Prior experience in coaching and supporting employees through building trust and collaboration that results in improved business and employee performance