Reports Analyst

The Report Analyst is accountable for focusing on data visualization, analytics design and development and reporting as well as defining data sources to drive these reports and analysis. Basic responsibilities include storing data, creating reports, analyzing reports, creating custom reporting software and sharing findings with various company departments. Translatesstakeholders requirements into reporting deliverables. Assists analyst team with dashboard and report generation. Facilitates delivery of reliable reports by following established guidelines to analyze, test, and modify data and escalate issues as required for further troubleshooting and issue resolution . Assists with ad-hoc reports and special projects by analyzing incoming requests, extracting data, and communicating with key stakeholders to clarify information and ensure delivered reports align with business needs. Keeps logs, records, and files up-to-date and readily accessible. Main deliverables - Scorecards, Incentive calculations, Reports Analytics (WCD), Creating PowerPoint presentations for verticals. Daily, WTD, MTD monitoring.

Required:

• Candidate must possess at least bachelors or college degree (Bachelor of Science, Computer Science)
• Minimum of 1-3 years working knowledge and technical understanding of business reporting and management principles, concepts, and practices preferably within the call center, business process outsourcing or customer service industry
• 1.5-2 years data analytics experience required
• Deep to Expert Knowledge in the following : Microsoft Excel, MS Word and MS PowerPoint

• Excellent written and verbal communication skills, including face-to-face presentations
• Experience in business writing (process documentation) and providing training based on your documentation.
• Willing to work on the Graveyard shift

Preferred:

• 
  Excellent communication and writing skills
• Advanced analytical and problem solving skills
• Ability to build strong relationships with Client(s) and internal partners
• Organizational, documentation and communication skills.
• Ability to handle multiple tasks accurately, efficiently and in a timely manner
• Problem solving skills and ability to work well individually and within a team