CSR - Carelon (ILO)

Start Date: ASAP

Job Description:

• Responsible for successfully completing the required basic training. 
• Able to perform basic job functions with help from co-workers, specialists and managers on non-basic issues. 
• Must pass the appropriate pre-employment test battery. Primary duties may include, but are not limited to:
• Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
• Analyzes problems and provides information/solutions. Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.
• Thoroughly documents inquiry outcomes for accurate tracking and analysis.
• Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
• Researches and analyzes data to address operational challenges and customer service issues.
• Provides external and internal customers with requested information. Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature.
• Uses computerized systems for tracking, information gathering and troubleshooting.
• Requires limited knowledge of company services, products, insurance benefits, provider contracts and claims.
• Seeks, understands and responds to the needs and expectations of internal and external customers.
• Required to meet department goals.

Qualifications:

- Undergrad (HS Grad, Vocational, Associate Grad) w/ 6mos and above CCE - international experience

- College Grad (any 4 years course) - no required experience; preferred 6mos and up CCE

- Pure onsite

Site
One Fintech, Megaworld Blvd, Iloilo Business Park, Mandurriao, Iloilo City, Iloilo

Salary Range

- Salary depends on the profile and work experience (16k-18k)
-pure Work On-site work arrangement
-2,800 Non Taxable Allowance
- 12% Night Differential Quarterly Incentive Plan
-HMO with 2 dependents (day 1)
-Life Insurance
-Retirement Plan after 5 years

Process



1. Validation
2. HRI
3. Sent Workday profile to candidate
4.Final Interview
5.Online Assessment
6. Job Offer