Senior Reports Analyst

The Senior Reports Analyst is accountable for focusing on data visualization, analytics design and development and reporting as well as defining data sources to drive these reports and analysis. Multiple software platforms will be used to generate managed front-end reporting. Providing support to client, management and business partners by collecting and analyzing data, creating reports and sharing results. Manages the function performance of reporting analysts. Business metrics reporting. Projects assignment. Attendance and adherence. Conduct monthly one on one for scorecard review. Task compliance reporting. Assist Associate Manager in projects.

Required:

• Candidate must possess at least bachelors or college degree (Bachelor of Science, Office Management)
• Minimum of 1-3 years working knowledge and technical understanding of business reporting and management principles, concepts, and practices preferably within the call center, business process outsourcing or customer service industry 
• 1.5-2 years of data analytics experience required
• Deep to Expert Knowledge in the following : Microsoft Excel, MS Word and MS PowerPoint
• Excellent written and verbal communication skills, including face-to-face presentations
• Experience in business writing (process documentation) and providing training based on your documentation
• Willing to work on the Graveyard shift

Preferred:

• 
  Excellent communication and writing skills
• Advanced analytical and problem solving skills
• Ability to build strong relationships with Client(s) and internal partners
• Organizational, documentation and communication skills.
• Ability to handle multiple tasks accurately, efficiently and in a timely manner
• Problem solving skills and ability to work well individually and within a team