Key Account Manager (Building Automation)

Position Overview: We are seeking an experienced and results-driven Key Account Manager to join our team in the Building Automation Industry. The Key Account Manager will play a pivotal role in developing and maintaining strong relationships with key clients, driving business growth, and ensuring exceptional customer satisfaction. This role requires a deep understanding of building automation systems and a strategic approach to client management.

Responsibilities:

1. Client Relationship Management:

• Build and nurture long-term relationships with assigned key accounts in the building automation sector.

• Understand client needs, objectives, and pain points to propose customized solutions that align with our products and services.

• Drive the attainment of revenue targets and sales goals for assigned key accounts.

• Identify opportunities for upselling, cross-selling, and introducing new building automation solutions.

• Develop and execute comprehensive account strategies to enhance client satisfaction and retention.

• Collaborate with cross-functional teams to provide holistic solutions that address client requirements.

• Demonstrate a deep understanding of building automation systems, controls, and IoT technologies.

• Communicate technical concepts effectively to clients, aligning solutions with their specific needs.

• Lead contract negotiations, ensuring terms are favorable for both clients and the company.

• Oversee contract renewals and modifications to sustain long-term partnerships.

• Stay updated with trends and advancements in building automation, smart technologies, and energy efficiency.

• Utilize industry insights to provide valuable feedback for product development and improvements.

• Serve as the primary point of contact for key clients, promptly addressing inquiries and resolving issues.

• Collaborate internally with sales, technical, and support teams to ensure seamless client experiences.

• Monitor and report key account metrics, sales performance, and progress against targets.

• Provide regular updates to management on account status, challenges, and growth opportunities.

• Ensure outstanding customer satisfaction by delivering timely responses and exceptional service.

• Proactively manage concerns or escalations to maintain positive and productive client relationships.

Qualifications:

• Bachelor's degree in Business Administration, Electronic Communication Engineering, Electronics Engineering, Electrical Engineering, or a related field (Master's preferred).
• A minimum of [X] years of experience as a Key Account Manager or in a similar client-facing role within the building automation industry.
• Profound knowledge of building automation systems, controls, and related technologies.
• Proven ability to achieve or exceed revenue targets and drive business expansion.
• Excellent interpersonal, communication, and negotiation skills.
• Strategic thinker with the capability to identify growth opportunities.
• Familiarity with CRM software, technical documentation, and Microsoft Office Suite.
• Strong analytical and problem-solving abilities.
• Ability to work independently, manage priorities, and meet deadlines.
• Willingness to travel as required to engage with key clients.

Benefits:

• Competitive salary and performance-based incentives.
• Comprehensive benefits package including health, dental, and retirement plans.
• Opportunity for professional advancement within a leading building automation company.
• Collaborative and innovative work environment.

If you are a seasoned professional with a passion for building and sustaining strong client relationships in the building automation industry, we encourage you to apply for this exciting Key Account Manager role.

To apply, please submit your resume and a cover letter outlining your relevant experience and explaining why you are the perfect fit for this position.