I O Engineering Consultant (IBMi Monitoring Administrator)

• The monitor position has 24/7/365 coverage for the following applications: All IBMi lpars, Robot scheduler and console, Tidal scheduler, and Sterling Integrator.
• The monitor team answers messages where the correct response can be determined, and triages errors to the correct team, depending on the contents or location of the message.
• Responsible for processes, training, continuous improvement, system automation.
• System health monitoring of: Claim adjudication jobs, ASP alerts, CPU alerts, Claims queue monitoring, Storage monitoring, Connect Direct subsystem,
• Contact different teams if requested by on-call
• For application upgrade events, place job queues on HOLD for MOD and Patch instances,
• Responsible for performing and monitoring all backups on the IBMi Platform.
• Robot Job Monitoring: Research and react to robot job messages, Monitor jobs that are running outside of normal parameters, Reset inbound automation, MAC file processing completion, Robot job queue health, Submit Hold Release robot jobs, Payment balancing, Collaborate with Client Programs team, Eligibility team, Accumulator team, Account Management, to understand robot job failures and messages, Knowledge of job types and their importance, Alert necessary personnel for Reference File issues, Complete audit process for failed Robot jobs, Inbound robot job monitoring.
• Sterling Integrator monitoring: Monitor Database usage, In Error Business Process Usage, Stagnant Message alerts, IRIS file delivery is run through Sterling Integrator, EDI 835 Payment files, Scriptmed, EskerFax, Sterling Integrator file delivery errors [first and second level research]
• Tidal job monitoring: Monitor all servers, Submit Hold Release jobs, Mark jobs as complete, Engage Tidal Admins when jobs fail, Alert business partners of failed jobs
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• 3+ years of IBMi monitoring experience.
• 3+ years of experience performing backups
• 3+ years of experience using ticketing tools such as ServiceNow
• Strong communication and personal interaction skills.
• Ability to work in a flexible shift environment (24 x 7)

Preferred Qualifications:

• Relevant IT certifications
• Incident Management expereince
• ITIL certification