Concierge Specialist (night shift)

Ascendix Technologies is a software and services technology company founded in 1996 and headquartered in the United States, in Dallas, Texas.

The company has software development centers and branch offices in Poland, Portugal, and Ukraine, and distributed teams all over Europe, as we cooperate remotely since 2020.

We are a community of professionals committed to delivering second-nature solutions globally to digitize, optimize, and leverage processes. We specialize in building solutions for globally-focused businesses that look to leverage cloud computing, and commercial and open-source technologies for big data, search, applications, and cross-platform mobility. We have deep experience in Salesforce.com CRM platforms, and offer products, services, and productivity modules.

We are looking for a Customer Support Specialist to join our team and provide exceptional customer service and support!

The support team is mainly assigned to client requests by subscriptions, including support for our products (CRM system). Besides that, the team can be requested to assist with user guides, release notes, and testing.

Our team works by scheduled shifts 9:30 AM 06:00 PM / 5:30 PM 2:30 AM.
For the first 3 months during the Trial period, you will join the morning shift (9:30 AM 06:00 PM), and after the Trial period, you will be responsible for the evening shift (5:30 PM 2:30 AM)

Requirements:

• English Proficiency: Upper-intermediate or higher, with excellent written and verbal communication skills to ensure effective interactions with clients and team members.
• Presentation Skills: Experience in creating and delivering presentations that resonate with diverse audiences.
• Documentation Skills: Strong ability to write clear, concise, and user-friendly documentation, instructions, guides, emails.
• Software Proficiency: Solid working knowledge of Microsoft Excel, Google Sheets, and Microsoft Word.

Would be a plus:

• Relevant Experience: Previous experience in customer-facing roles such as customer service or client support is not mandatory but will be a plus.
• Training & Facilitation: Experience in conducting training and facilitating workshops is a plus.
  
  

Responsibilities:

• Provide clear, detailed, and step-by-step instructions in English to customers on how to handle and resolve issues with our products.
• Conduct calls with clients, draft professional and well-structured emails to respond to client inquiries and provide solutions.
• Create and deliver presentations to team members, clients, and other departments
• Conduct training sessions for clients and internal teams, helping them to better understand and utilize our products.
  Investigate client issues, analyze root causes, and troubleshoot effectively.
• Work closely with other team members to provide support and share knowledge, contributing to a collaborative and positive team environment.
• Be a proactive team player, assisting colleagues when needed and contributing to team success.

Ascendix offers you:

Healthcare:

• 20 paid vacation
• 5 paid sickness

Career and professional growth:

• B2B and remote cooperation
• Career development and professional growth
• Technical performance reviews and 360 Evaluation
• Collaboration with a personal Resource Manager, Technical leads, and mentors

Learning and Development:

• Udemy and Pluralsight subscription
• Internal knowledge-sharing opportunities

Corporate spirit:

• Online and offline events & team-buildings
• Friendly and supportive atmosphere
• Open management