Customer Success Specialist | Hospitality Industry | Kuala Lumpur

Job Overview:

We are looking for a passionate and customer-focused Customer Success Specialist to support customers for a leading hospitality brand. In this role, you will deliver exceptional customer service through phone, email, and live chat, ensuring every interaction reflects the high standards expected within the hospitality industry.

If you enjoy helping people, solving problems, and creating memorable customer experiences, this is an excellent opportunity to grow your career in a premium customer service environment.

What Will You Do:

• Respond to customer inquiries professionally via phone, email, and live chat.
• Provide accurate information and assistance related to hospitality services and guest experiences.
• Resolve customer concerns and complaints with empathy and professionalism.
• Deliver outstanding customer service aligned with premium hospitality standards.
• Collaborate with internal teams to ensure timely and effective issue resolution.
• Accurately document customer interactions and maintain service records.
• Achieve service quality, productivity, and customer satisfaction (CSAT) targets.
• Build strong customer relationships through excellent communication and problem-solving skills.

What Makes You a Good Fit:

• Excellent English with a minimum C1 level proficiency.
• Background in Hospitality, Hotel Management, Tourism, Customer Service, or a related field is an advantage.
• Fresh graduates with relevant hospitality exposure are encouraged to apply.
• Prior experience in a luxury or premium hospitality environment is an added advantage.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with a customer-first mindset.
• Ability to remain calm and professional in a fast-paced environment.
• Willing to work rotational shifts, including weekends and public holidays.
• Able to work in an onsite customer service environment.

What We Offer:

• Competitive salary package.
• Medical, dental and optical benefits.
• Comprehensive training and onboarding.
• Career growth and development opportunities.
• Supportive and collaborative work culture.
• Opportunity to work with a globally recognized hospitality brand.
• A dynamic environment where you can build a rewarding career in customer experience.