Customer Service Executive | Telecommunication Industry | Japanese Speaker

Job Overview:

We are seeking a customer-focused and detail-oriented Customer Service Executive - Japanese Speaker to support Japanese-speaking customers for a global technology services organization. In this role, you will be responsible for handling customer inquiries, resolving issues, and delivering a positive customer experience through various communication channels. The ideal candidate possesses strong communication skills, a service-oriented mindset, and the ability to thrive in a fast-paced, multicultural environment.

What Will You Do:

• Provide professional customer support to Japanese-speaking customers via phone and email.
• Respond to customer inquiries and resolve issues in a timely and efficient manner.
• Accurately document customer interactions and update records in internal systems.
• Escalate complex cases to the appropriate teams and follow through to resolution.
• Maintain a high level of customer satisfaction by delivering quality service and support.
• Ensure compliance with company policies, procedures, and service standards.
• Collaborate with internal teams to resolve customer concerns and improve service delivery.
• Stay updated on operational processes, tools, and product information.
• Meet individual and team performance targets, including productivity and quality metrics.
  

What Makes You A Good Fit:

• Native Japanese speaker or JLPT N1 certified candidate is mandatory for non-native speakers.
• Excellent Japanese language proficiency (spoken, written, and reading comprehension).
• Good communication skills in English for internal communication.
• Fresh graduates are encouraged to apply.
• Previous customer service or customer-facing experience is an advantage.
• Strong communication, interpersonal, and problem-solving skills.
• Ability to handle customer interactions professionally and effectively.
• Comfortable working in a fast-paced and performance-driven environment.
• Basic proficiency in Microsoft Office applications and computer systems.
• Strong attention to detail and commitment to service excellence.
• Willing to work onsite in Cyberjaya and support rotational shifts.

What We Offer:

• Competitive salary package.
• RM500 monthly transportation allowance.
• Shift allowance for eligible shifts.
• Medical insurance and healthcare benefits.
• Annual leave and medical leave entitlement.
• Comprehensive training and onboarding program.
• Career development and advancement opportunities.
• Exposure to a global and multicultural work environment.
• Employee engagement activities and recognition programs.
• Visa sponsorship and relocation support for qualified international candidates.
  

Interview Process:

• Online Assessments
• Initial Screening Interview
• Operations Interview