About the job Program Associate - West Africa
Job Title: Program Associate
Location: Anywhere in West Africa (Benin, Cameroon, Senegal, Madagascar, etc.)
About the Organisation:
The organization is a UK-based not-for-profit focused on helping countries in the Global South implement Digital Public Infrastructure. This, in turn, enables accessible, efficient, and transparent public service delivery to all citizens. Their current work is organized across four impact sectors: Public Health, Local Governance, Sanitation, and Public Finance.
They have partnered with an India-based foundation to leverage their platform to drive digital transformation across the chosen impact areas in the countries of the Global South. The organization is currently funded by a global donor.
About the Role:
The Program Associate will be responsible for working with stakeholders government, partners, and the offshore team (Bangalore, India) to enable the successful implementation and adoption of the platform for health campaigns in Africa. This position will be based in West Africa, with significant travel to various locations within the area of responsibility. The position will report to the Program Manager (West Africa).
Key Responsibilities:
- Enable Product Solution
a. Understand the digital product(s) offered by the organization.
b. Effectively capture requirements for different campaigns and translate them into user stories that can be taken up by the solutions team in Bangalore (India).
c. Manage change requests effectively and suggest alternatives as needed.
d. Capture feedback from the field and help translate it into product features.
- Program Execution
a. Schedule management and project coordination: Work with the Program Manager to help execute the work plan finalized for the digitalization of a particular campaign.
i. Ensure the agenda and materials for meetings are set up and communicated in advance. Document and publish meeting minutes; follow up and track the completion of action items.
ii. Coordinate with stakeholders to enable the conduction of events such as User Acceptance Testing, Master Training, etc., including the selection of venues, identification of participants, and sending out meeting invites.
iii. Update and publish trackers/reports as assigned. Leverage project management tools like JIRA for effective campaign execution.
b. Testing and Training: Support various on-field activities, including User Acceptance Testing (UAT), training, and enabling concerned stakeholders to use HCM successfully for the health campaign.
i. Work with the solutions team in Bangalore to enable the customization of solutions as per the requirements for the campaign.
ii. Provide demos of the solutions developed to stakeholders from time to time, capture feedback provided, and ensure effective management of the feedback.
iii. Train and enable stakeholders at all levels on application usage and technology deployment.
- Data Analysis
a. Conduct analysis of data and reports generated, providing meaningful insights that enable stakeholders to manage the campaigns effectively.
b. Train stakeholders on data analysis.
c. Conduct other research and analysis as required to support program execution.
- Documentation
a. Prepare training manuals, troubleshooting guides, SOPs, MoMs, and other artifacts as needed, including language translation of existing artifacts.
Required Qualifications and Experience:
- Graduate degree in engineering or related fields. A degree in Business Administration or Public Health will be a plus.
- 2+ years of work experience in on-ground IT/Technology product implementations in government programs or impact/social sector programs/consulting engagements.
- Experience in enabling adoption by end users is critical. Experience in public health or any health domain would be an added advantage.
- The candidate must have experience in conducting training for groups.
- Working knowledge of tools like JIRA, and Figma is a plus.
- Fluency in English and French is mandatory.
Key Skills / Competencies:
- Strong written and verbal communication skills (English and French) with the ability to understand and effectively articulate ideas or problem statements pertaining to the domain.
- Effective interpersonal skills with a desire to reach out to different stakeholders, understand their problems and work toward solutions.
- Keenness and/or experience in working with the government.
- Excellent documentation skills prepare presentations, user manuals, training materials, and reports, and work with Microsoft Office Suite, especially PowerPoint decks and Excel sheets.