Global Program Manager

Program Manager - Digital Health

The organization is the Indian subsidiary of the UK based non profit organisation. The organization is focused on helping countries in the Global South in implementing digital Public Infrastructure. This in turn enables accessible, efficient and transparent public service delivery to all citizens. 

Their current work is organised across four impact sectors: Public Health, Local Governance, Sanitation and Public Finance. They have partnered with a Foundation to leverage their DIGIT platform in driving digital transformation across the impact areas.

About the Role:

The Global Program Manager, Digital Health will be responsible for managing and leading a portfolio of Digital Health program(s) aimed at improving public outcomes, enhancing healthcare delivery, and driving innovation in healthcare technology across multiple countries.

This role requires a deep understanding of public health systems, digital technologies, and program management principles. The role also requires working closely with the program team in the country and with other cross functional teams across organisations, including technology, public health associates, product development, and external partners, to ensure successful program execution and alignment with organisational goals. 

This position will be based in Bangalore and with periodic travel to partner
locations in India and Africa. The position will be reporting to the Associate Program Director.

About the Health Mission:

The health mission at the organization aims to expand capabilities in public health. Our primary focus is to help countries reduce diseases of poverty. The World Health Organization (WHO) estimates that such diseases account for 45% of the disease burden in the poorest countries and stem from poor nutrition and sanitation, absence of health education, and indoor air pollution. We want to help countries reduce this by implementing Digital Public Infrastructure (DPIs) for Health. 

Key Responsibilities:

The responsibilities of this position include but are not limited to:

Program Management:

• Responsible for planning and managing all the program implementations with efficient resource allocation, effective coordination amongst stakeholders across geographies and organisations.
• Lead and manage cross-functional teams in different regions, providing direction, support, and mentoring to ensure successful program delivery. Identify and address skill gaps within the team, providing training and development opportunities to build capabilities.
• Manage the delivery of all the workstreams Product, Engineering, Partnership, and Solution Implementation. This will include running weekly/daily status review meetings to track progress of the implementations across multiple countries and campaigns.
• Keep a track of key milestones/deliverables and anticipate issues that need resolution and ensure that the overall effort is on the path to success and call out potential threats and dangers, and drive resolution in a timely manner.
• Be the first point to manage any client interactions and escalations.
• Monitor and evaluate effectiveness of all implementations & identify and drive efficiency in subsequent implementations in terms of product/ program improvements
• Support leadership at organization in strategic initiatives.

Stakeholder/Relationship Management:

• Maintain relationships and communications with the stakeholders from the
  government (officials), funders and partner organisations.
• Act as the first point of contact for major stakeholders in the engagement.
• Ensure that a cadence of meetings and interactions are maintained between organization and major stakeholders of the program.
• Drive marketing and communications activities relating to the mission and programs.

Government Partner Engagement:

• Liaison with the national /state level program, implementation, technical teams and PMU to streamline operations of the program. Travel to govt. Partner locations periodically will be required.
• Provide programmatic updates and guidance on next steps of the program. S(he) will need to work with major stakeholders to set up the program for success - requires thinking around program design, structure, roles and responsibilities, and mechanisms to resolve issues and risks.
• Evangelise the program to a larger ecosystem for wider adoption.

Product Solutioning:

• Understand the functions of all the modules that organization has to offer to its clients.
• Understand the key challenges of the end-user through primary and secondary research and assist the partners in building solution strategies.
• Work with partner teams in carrying out suitable fitment of the product to the local context in the country.

Skills Requirements

1. 10 to 12 years total experience, with 3+ years experience managing ERP/CRM/Government project / program implementations with expertise in Project Management Methodologies. Prior experience in technology driven projects, and in the public health domain will be preferred.
2. Ability to work with people from different cultural backgrounds is critical in this role. A degree in engineering or related field(s) required; post-graduate degree in management, public health, public policy, rural/urban management, engineering or related field(s) will be preferred.
3. Detail-oriented in program planning & execution including scope & requirements management, collaboration with partners, communications plans, & risk management etc.
4. Excellent writing and presentation skills (ability to communicate complex ideas in a meaningful way).
5. Excellent client relationship and expectation management skills.
6. Strong interpersonal skills and comfortable leading without authority.
7. Rigorous Program Monitoring, Reporting & escalation to steering committee.
8. Keenness and/or experience of working with the government is desirable. Prior exposure to the public sector, development sector, digital health or consulting is desirable.
9. Ability to handle large scale programs and handle multiple stakeholders simultaneously.
10. Strong analytical and problem-solving skills - Knowledge of Microsoft Office (Word, PowerPoint and excel). Working knowledge of JIRA is an added advantage.