Senior Specialist - Operations

Role Overview-

We are seeking an experienced candidate who is dynamic, resourceful, and innovative to facilitate the matchmaking process between solution seekers (rural entrepreneurs) and service providers (solution providers, consultants, experts, and service providers) on our online platform.

This role, of Senior Specialist-Operations requires you to have a good understanding of rural entrepreneurship, strong customer management skills, and the ability to leverage technology to facilitate successful connections.

Responsibilities-

• User Engagement and Support

1. Engage with solution seekers to understand their needs and preferences.
2. Provide guidance and support to solution seekers on navigating the platform effectively to find suitable providers.
3. Exploring ways and means to customise solutions to varying contexts

• Matchmaking solutions

1. Utilise platform set up and algorithms to match solution seekers with providers based on expertise, location, availability, and other relevant criteria.
2. Simplify solutions and provide them in a manner that is easy to understand and implement.
3. Communicate with the technology team on learning/suggestions for improving user interface, and ease of use.
4. Augment solution repository by tracking and documenting solutions delivered, customisation and implementation support.

• Monitoring data and evaluating performance

1. Track robustness and visibility of the platform and analyze platform-provided data and user feedback to identify demand trends, user profiles, user funnel and implementation status.
2. Identify challenges, and opportunities for improving the platform strategy and matchmaking experience.

• Training and Education:

Develop training resources and materials to educate solution-seekers and providers on best practices for using the platform.

Requirements:

1. Past experience in consulting, research, product management, CRM or similar roles preferably in an online platform or marketplace.
2. Understanding of rural entrepreneurship, challenges faced by rural entrepreneurs, and knowledge of relevant resources and support systems.
3. Good oral and written communication skills and ability to engage effectively with diverse stakeholders including entrepreneurs, consultants, and internal teams.
4. Analytical mindset with the ability to interpret data and generate insights.
5. Experience with CRM systems, project management tools, and proficiency in using technology to streamline processes.