Field Service & Technical Support Team Leader (APAC)

Location: Chachoengsao, Thailand (Company-provided transportation from Sukhumvit/Onnut)
Job Type: Full-time, Expatriate Role with Local Contract

About the Company

Our client is a global leader in industrial cooling and temperature control solutions, serving industries such as Plastic & Rubber, Food & Beverage, Power Generation, Data Centers, Chemical & Pharma, and Metals. With extensive expertise in thermodynamics, they design customized systems that enhance productivity, efficiency, sustainability, and reliability. Operating across four continents, they are committed to delivering high-performance, sustainable solutions to clients worldwide.

The Role

We are looking for a highly skilled Field Service & Technical Support Team Leader to oversee service operations across the Asia-Pacific (APAC) region. This role ensures top-quality service, customer satisfaction, and efficient resolution of technical issues. If you are a seasoned leader with strong technical expertise and international experience, this is your chance to make a significant impact in a global organization.

What You'll Be Doing

Field Service & Customer Support

• Lead and manage all field service activities across APAC, ensuring top-quality service delivery.
• Develop and implement strategies to improve service efficiency and customer experience.
• Manage and resolve technical escalations swiftly, maintaining customer satisfaction.
• Ensure compliance with safety regulations, industry standards, and company policies.
• Supervise senior engineers, providing technical guidance and support to both customers and internal teams.
• Own high-priority and complex service cases, ensuring effective resolution.
• Build and maintain strong relationships with key clients, distributors, and partners.

Technical Leadership & Team Development

• Lead a regional service team, fostering a culture of continuous learning and improvement.
• Establish best practices and troubleshooting protocols for product-related issues.
• Act as the primary contact for critical technical concerns and escalations.
• Assess technical skills within the team and recommend training where needed.
• Train, mentor, and develop team members to enhance performance and knowledge-sharing.

What We're Looking For

• Bachelors degree or higher in Engineering, Technical Support, or a related field, with a focus on international standards.
• 5+ years of experience in field service and technical support leadership, preferably in a regional capacity.
• Background in HVAC, cooling systems, or refrigeration industries is a strong advantage.
• Expertise in reading and interpreting technical drawings, P&IDs, layouts, I/O diagrams, and thermodynamic specifications.
• Deep knowledge of thermodynamic, electrical, and hydraulic systems.
• Strong leadership and project management skills, with a hands-on problem-solving approach.
• Ability to handle complex projects and collaborate effectively with international clients.
• Excellent communication and interpersonal skills, with a multicultural mindset.
• Fluent in English; experience in an international working environment preferred.
• Prior expatriate experience and willingness to relocate.
• Willingness to travel extensively across the APAC region.

Preferred Qualifications

• European candidates will be given preference.

What's in It for You?

• Comprehensive health benefits (Annual health check, dental, life insurance)
• Lunch allowance
• Provident fund (retirement savings)
• Training & career development programs
• Housing allowance (for out-of-town work locations)
• Mobile phone allowance
• Flexible working hours
• Social security, accident & health insurance
• Employee uniforms & company events (annual trips, team gatherings)
• Performance-based bonus

Ready to Lead & Make an Impact?

Join us and drive innovation in field service and technical support across APAC. Apply today and take the next step in your international career!