Vice-General Manager (Operations)

Job Opportunity: Vice-General Manager (Operations)

Location: Phuket, Thailand

Industry: Hospitality & Property Management

Contract Type: Local Contract

Candidates: Foreigners who live in Thailand are strongly encouraged to apply.

Are you ready to lead the heartbeat of a dynamic hospitality operation in paradise? Were seeking a passionate and experienced Vice-General Manager (Operations) to oversee the daily workings of concierge services, cleaning, and maintenance teams, ensuring every guest experience is exceptional.

Why Join Us?

• Work in the beautiful, tropical setting of Phuket.
• Be part of a team that values quality, service, and innovation.
• Enjoy the satisfaction of making a difference in the lives of guests and team members.

Your Role at a Glance:

As Vice-General Manager (Operations), you will:

• Lead Operations: Coordinate the activities of concierge, cleaning, and maintenance teams, ensuring smooth, efficient service.
• Uphold Excellence: Develop and enforce SOPs to maintain top-tier quality across all services.
• Inspire Growth: Recruit, train, and nurture talented team members while fostering a positive work environment.
• Enhance Guest Experiences: Oversee seamless check-ins and check-outs, resolve guest concerns promptly, and identify opportunities for improvement.
• Ensure Quality: Conduct regular property inspections, manage inventory, and implement preventive maintenance schedules.

What You Bring to the Table:

• Proven expertise in operations management, especially in hospitality or short-term rental industries.
• Exceptional leadership and interpersonal skills to manage and inspire diverse teams.
• Strong organizational and problem-solving abilities with a keen eye for detail.
• Knowledge of cleaning protocols, property maintenance practices, and guest service standards.

What Success Looks Like:

• High guest satisfaction scores.
• Quick and efficient resolution of guest issues.
• Pristine properties that meet cleanliness and maintenance standards.

If you're an operations professional with a passion for hospitality and thrive in a fast-paced, multicultural environment, we want to hear from you!

APPLY NOW to bring your expertise to paradise.