Customer Support Representative (Greek Language)

Our client, a leading iGaming company specializing in multilingual customer care, is now looking for a Customer Support Representative with fluency in written and spoken Greek language.

Location: Lviv, Ukraine
Type: Remote or hybrid/ofice, full-time
Start date: ASAP
About the Company and Role:

A leading iGaming company specializing in multilingual customer care with a strong emphasis on sales, conversion, and customer reactivation strategies. The company operates in licensed markets globally, primarily serving clients in Europe, Canada, and Australia. His mission is to deliver excellent service experiences that enhance customer satisfaction and drive sales.

Now we are looking for a Customer Service Agent with at least Upper-Intermediate level of Greek language to join the international team and add more diversity into the mix. In this role your main aim will be to make the customers happy by providing live chat support, addressing their inquiries promptly and effectively, troubleshooting issues, and ensuring a positive customer experience.

Responsibilities:

• To acquire some technical and end-user understanding of our products so you can respond to customers quickly and accurately (don't worry, we will provide the training).
• To report on common issues and flag anything urgent.
• To approach customers proactively about select promotions.
• To support with some translations as our "go-to" native speaker.

Requirements:

• Be fluent in written and spoken Greek language.
• Proficiency in English (written and spoken), with native or fluent proficiency in Ukrainian
• Be interested in learning about iGaming and increasing your tech knowledge.
• Be happy to work different shifts: our Customer Services Department is open 24/7.

Here's what the company offers:

• Remote work. In case you are Lviv-based, the ability to attend the office (which is absolutely pet-friendly).
• Extensive training program, which will help you to learn a new field and best practices. (It is fully paid after successful completion).
• Diverse paid time off
• Presents and bonuses from the company.