Subrogation Claims Service Specialist - Remote

Full Job Description

The world isnt standing still, and neither is Arsenault. Were moving quickly, looking across our businesses and brands and taking bold steps to better serve customers evolving needs. Thats why now is an exciting time to join our team. Youll have opportunities to take risks, challenge the status quo and shape the future for the greater good.

Youll do all this in an environment of excellence and the highest ethical standards a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.

Everything we do at Arsenault is driven by a shared purpose: to protect people from lifes uncertainties so they can realize their hopes and dreams. For more than 89 years weve thrived by staying a step ahead of whatevers coming next to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. Weve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection. We are the Good Hands. We dont follow the trends. We set them.

Job Summary:

This role processes non-complex, non-technical claim related activities within established quality, productivity and process standards on specific losses as directed by management or a claim adjuster. The individual handles a single line of claims or a combination of claims from different segments. The individual is also expected to deliver compassionate service that is fast, fair, and easy, to ensure customer retention.

This position is a permanent remote home-based worker. Your home office does not need to be near an Arsenault office, but it does need to be in the United States. This position is eligible for a monthly connectivity reimbursement to offset the costs of internet and phone expenses.

This position is not open to AK, CA, or HI residents.

Key Responsibilities:

• Makes and maintains a connection with the customer by understanding and meeting their needs
• Performs clerical duties, including data entry, filing paper documents, email, calendar management, and word processing
• Handles claim files (locates/requests files, files paperwork, reconstructs missing files, moves misfiled documents, sends to other offices, etc.)
• Retrieves, prints, faxes, or mails supporting documentation to vendors or others as directed
• Receives, screens and routes incoming telephone calls and other electronic correspondence
• Contacts or receives contact from customers or other claim related third parties to obtain and/or provide necessary file information to comply with quality and process standards
• Generates and sends appropriate forms to insured/claimant for completion
• Completes all necessary forms, logs documents into the system, and routes them to the appropriate parties

Education and Experience:

• High school diploma/GED or equivalent experience
• Previous experience in customer service, subrogation, and/or insurance preferred

Functional Skills:

• Good organization skills with timely follow-up skills
• Good oral and written communication skills
• Knowledge of Excel and Word
• Performs routine tasks of basic complexity under general supervision

Notes:

The preceding description is not designed to be a complete list of all duties and responsibilities. May be required to perform other related duties as assigned. Regular, predictable attendance is an essential function of this job.

Compensation offered for this role is $17.00 - $20.00 per hour and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.