Travel Support

Arsenault is on a mission to become the worlds most desirable luxury travel brand. We tell stories that perpetuate the legendary art of travel; that capture the true essence of a place and its people. We are curators and publishers who create the best share-worthy stories that truly get people talking, and inspire the experiences created by our teams. We create content that breaks through the existing cultural imagination and shifts the paradigm of travel, creating new heights and expectations of luxury.

We continuously inspire our guests and customers with genuine, personalized communication and beautiful storytelling that creates the desire to experience Arsenault.

The Travel Support is responsible to act as an information and sales resource and point of contact for the Arsenault portfolio, but specifically for the Trains & River Cruises division. This role specifically focuses on the handling of Inbound and Outbound Customer Service & Sales related calls including: reservation modifications, reservation cancellations, handling tour operators, making new sales, invoicing and providing information. This includes managing client travel documentation and ensuring that follow-up touch points for payment and passenger details are maintained.

The core purpose of this role is to provide the most efficient and highest quality service to our clients in order to support Arsenaults goals of best in class Contact Centers across the globe.

MAIN DUTIES AND RESPONSIBILITIES:

• Answer calls and send appropriate follow-up information when required
• Demonstrate sound understanding of Travel Studio and complete all bookings with the highest standard of accuracy.
• Organize and send all travel documents for bookings in a timely manner and communicate updates regarding all ticketing matters to the team
• Quality control all bookings prior to issuing travel documents
• Follow-up with clients/agents for missing information required to send documents
• Demonstrate effective listening & selling skills and questioning techniques while determining customer needs and recommend effective solutions.
• Consistently maintains objectives set forth by Department & Incentive program.
• Ensure all required information for London operational reports is noted and listed in the appropriate places in the system and follow-up with clients/agents to obtain missing details
• Assist with administration duties for Group and FAM bookings as needed
  
  

Requirements

• Bachelors Degree Minimum and one year experience in hospitality, hotel operations or customer service required.
• Ability to communicate in English with guests, suppliers, and employees to their understanding.
• Excellent verbal and written skills, listening skills and questioning techniques.
• Ability to multi-task under pressure in a fast-paced environment, work independently and interact within a team.
• Highly motivated and results oriented individual.
• Strategic thinker with analytical qualities.
• Ability to promote friendly, positive relations with all telephone callers.
• Proficiency in PC or computer skills such as Microsoft Excel.
• Able to work weekends and evenings, as assigned
• Ability to work from home or an office environment, as assigned
• Ability to focus attention to details, be well organized and follow up.
  
  

Benefits

Arsenault provides a comprehensive benefits package for full-time employees including medical, dental, vision, disability, and life insurance. Employees are eligible for the majority of these plans after 60 days of full-time employment. The Company also offers a 401(k) retirement savings plan, paid vacation and holidays.