Quality Assurance Manager

General Summary: 

The QA Manager will report to the Director of Quality & Engineering Americas. The Quality Assurance Manager's primary responsibility is the development and implementation of all Quality initiatives for the new plant start up in Monterrey. Acting as the voice of the customer, they are responsible for communicating quality performance and customer feedback throughout the location. To remove repeat issues, this role will direct the problem-solving process for all system deficiencies, defective material, equipment/process capability gaps and ensure effectiveness of actions taken.

Our client will only consider candidates who have demonstrated the following:

1. Excellent Professional Achievements (explained in the resume)
2. Work Stability
3. Career Progression

Key Requirements:

• Bachelor's Degree in Engineering or other technical degree with significant coursework in engineering and quality principles.
• 12+ years of direct industry related experience, with 8+ years of demonstrated leadership experience. Hands-on field service, quality, or warranty management experience preferred.
• Strong customer service focus and collaborative style. Able to engage and align the organization in critical issues resolution and provide required support.
• Demonstrated ability to achieve substantial results without day-to-day direction.
• Strong written/communication skills with clear presentation of ideas to all levels of the organization and customer organizations. 
• Solid problem-solving skills.
• Advanced training or experience in statistical tools and analysis. 
• Experience with strategic metrics, reliability management, root cause analysis, Lean/Six Sigma, or TQM tools.
• Bilingual, Spanish and English required.
  

Demonstrated Competencies:

• Process-oriented with solid problem-solving skills.
• Strong customer service focus and collaborative style. 
  
• Demonstrated ability to achieve substantial results without day-to-day direction.
• Strong written/communication skills with clear presentation of ideas.
• Leadership and management skills.

Skills:

• Solid problem-solving skills.
• Advanced training or experience in statistical tools and analysis.
• Experience with strategic metrics, reliability management, root cause analysis, Lean/Six Sigma, or TQM tools.
• Strong written/communication skills.
• Leadership and management skills.

Key Responsibilities:

• Create a strategy for improvement and drive implementation of effective Corrective Action for top quality issues.
• Collaborate with regional and global locations to develop, implement, or update systems and methods to ensure manufacturing process capability.
• Measure and drive improvements in various quality metrics, including Warranty Incident Rate/Cost of Poor Quality, in-process and final inspection effectiveness, and production test effectiveness.
• Develop, implement, and update inspection and test procedures, control plans, product and process audits, as well as fixture qualification/calibration as required.
• Develop QA team members in line with organization and group vision and strategy.
• Inspect, test, or audit any process, product, policy, procedure, project, or program and communicate findings to ensure conformance to requirements and drive timely corrective action.
• Manage traceability and compliance to ASME B&PV process criteria.
• Manage external Quality certifications and compliance for the location, as well as internal auditing programs.
• Creation and support of procedures related to Quality Assurance and overall Management Systems.
• Prepare reports as necessary to show performance to plans.
• Perform miscellaneous duties and projects as assigned and required.
• Budget management over assigned labor and overhead accounts.
• Participate in programs essential to culture (e.g., behavior-based safety, housekeeping, continuous improvement, security, and compliance to all legal and ethical standards).
• Compliance to all local, regional, national, company, and all other applicable standards, laws, and procedures.

Our client is an equal opportunity employer that is committed to diversity and inclusion in the workplace. They prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic as outlined by federal, state, or local laws.