Our client a rapidly growing and successful flooring supplier is seeking new staff as part of a planned expansion programme, this client has exceptional staff progression policies and prefer to develop their talented people in house so this is the perfect second job for someone who is now seeking a Customer focused role with a growing and successful company working with in the supply of flooring and ancillary equipment to the trade and directly to customers. The successful candidate will be give the opportunity for real progression within the organisation or one of it's existing or newly planned branches two or three of which will be opening in 2025.  This is a great opportunity to join this exciting company at a time of planned expansion 

Job Description

The Trade Counter & Customer Services Executive role is responsible for various tasks within the business, the key duties are listed below.

This role will involve a high level of administrative tasks and competing pressures on time, so excellent organisation and self-management skills are required.

Responsibilities & daily duties include.

• Serving Customers on our clients busy trade counter with confidence, respect and a highly professional attitude
• Answering customer telephone calls, ensuring excellent levels of service
• Managing customer payments and ensuring all internal systems are accurately updated and maintained.
• Offering support and guidance to customers, if required, having sufficient product knowledge to discuss product options with the customer. Proactively enhancing your own product knowledge and keeping abreast of new products being introduced into the business including technical specifications. Continual training provided.
• Being accountable for customer complaints you deal with. Raising common issues of concern with management for review as required
• Development of sales to help reach company growth targets
• Ad-hoc tasks as required to support the business
• Occasionally Cover in other branches for holiday/sickness cover
• Process Sales orders on their in house system
• Place Purchase orders with suppliers (for non-stock special order items training provided)
• Deal and respond to email enquiries
• Source and quote prices for customers
• Call Customers with updates on orders
• Liaise with suppliers and our warehousing operations regarding deliveries etc.
• Work with the Branch Manager(s) on queries and leads
• Check stock levels on both our own and suppliers products
• Liaise with the accounts dept on invoice and payment enquiries / issues

Company expectations

After your training you will be expected to have a clear understanding of the company's policies and vision and how you can contribute to these i.e., efficient service that aims to impress the customer along with above average levels of branch cleanliness and professionalism.

Company Mission Statement Putting the customer at the heart of what we do" This is achieved by our constant desire to develop and improve the business ultimately making sure we are always at the leading edge of the industry.

Valid Driving Licence - as you may on occasion be asked to help support our other branches

They want highly motivated, positive, team players who will work hard within the business and ensure their company vision is translated to their customers to enable them to continually grow to become the most respected supplier in the industry, by their customers and suppliers.