E-Commerce Assistant
Job Description:
Company Overview:
Our client is a fast-growing UK-based importer and distributor of high-quality textiles and homewares. Their products are supplied to major retailers such as Amazon, Debenhams and TK Maxx, as well as directly to customers through online platforms. With a strong focus on quality, customer satisfaction, and efficient fulfilment, they are expanding their team to support continued growth in the e-commerce space.
Role Overview:
We are looking for a motivated and detail-oriented E-commerce Team Member to join a busy online operations team. This role is pivotal in ensuring that both B2B orders (to platforms like Amazon, Debenhams and TK Maxx) and direct-to-consumer orders are processed smoothly, accurately, and on time. The successful candidate will assist in day-to-day e-commerce operations, order fulfilment, customer service, stock control, and online marketplace administration.
Key Responsibilities:
- Process and manage online orders from platforms such as Amazon and Debenhams and our own e-commerce store.
- Coordinate order dispatches to retailers and directly to end customers.
- Liaise with couriers and warehouse teams to ensure timely and accurate deliveries.
- Producing reports to help to Monitor stock levels and assist with inventory control and replenishment.
- Support product listings updating descriptions, images, and pricing as needed.
- Respond to customer queries via email, chat or e-commerce platform messaging systems.
- Handle returns, refunds and customer service cases efficiently and professionally.
- Assist in compiling sales and performance reports from online channels.
- Identify and escalate any issues affecting order flow or customer experience.
Skills & Experience Required:
- Previous experience in an e-commerce, retail, or fulfilment-based role preferred.
- Familiarity with online marketplaces such as Amazon Seller Central, eBay, or similar.
- Understanding of direct-to-consumer fulfilment and customer service.
- Strong attention to detail and organisational skills.
- Good computer literacy comfortable using Microsoft Business Central, Excel, order management systems, and CRM tools.
- Ability to work in a fast-paced, deadline-driven environment.
- Strong communication skills written and verbal.
- Team player with a positive attitude and willingness to learn.
Desirable (but not essential):
- Experience working with 3PLs or warehousing systems.
- Knowledge of Shopify, WooCommerce, or similar e-commerce platforms.
- Understanding of product data optimisation (keywords, SEO, etc.) for e-commerce.
- An interest or experience in AI and Image P/M
What We Offer:
- A supportive and collaborative team environment.
- Opportunity to grow within a thriving e-commerce business.
- Staff discounts on products.
- Training and development opportunities.
- Free Parking
Required Skills:
E-commerce
Salary Package:
£ 26,000.00 - 28,000.00 (British Pound Sterling)