Learning Management Coordinator

A leading consultant firm in the region - one of the Big Four - is seeking a Learning Management Coordinator for a Digital Hospitality Education Program Giga Project in Saudi Arabia. This position requires an experienced and efficient learning professional who is well-versed in the Hospitality industry. The ideal candidate will be able to effectively manage a group of up to 50 learners including multiple stakeholders.

The role focuses on coordination duties of the program initiatives and activities of the learners in a digital and virtual academy environment along with elements of online and in-person interactions. They are keen to try new and innovative methods and bring a new perspective of hospitality to young Saudi learners.

KEY ACCOUNTABILITIES

Administration

• Coordinate the program covering all aspects of the learning pathway between key stakeholders learners and facilitators

• Organize program delivery logistics

• Provide administrative support to the learning facilitator

• Respond to all learner requests and concerns

• Assist in the enforcement of program rules and regulations

• Ensure a high level of confidentiality and data privacy

Reporting

• Maintain learning records and documentation as specified during the program

• Maintain a meeting schedule with learners and program stakeholders

• Utilize Student Information Software or other data management tools to update learner records

Stakeholder Management

• Attend meetings with program management team, facilitators, and other relevant teams

• Schedule regular check-in meetings with learners

• Liaise with partner hotels and hotel management to receive a regular update during work immersion

• Respond in-time to parents requests and concerns throughout the program

Counselling and support (during learning journey and work immersion)

• Be the main point of contact for their cohort of learners

• Record all learner grievances and communicate to relevant teams for sufficient resolution

• Maintain open communication channels, and foster a sense of collaboration

• Collect regular feedback and provide constructive feedback for professional development

• Act as a coach for learners, build psychological safety and trust with each learner

QUALIFICATIONS

• Diploma / Bachelor's Degree in Hospitality management, tourism, or related field.

• Train the Trainer Certification by Hotel Operator or Certified body.

• Coaching skills Certification by Hotel Operator or Certified body.

• Advanced proficiency in Microsoft Office Software.

• Minimum 3 4 years experience in a supervisory / executive role in learning and / or HR function, or an industry related to hospitality.

SKILLS & KNOWLEDGE

• Hotel Industry Knowledge - maintain an adequate knowledge of the hotel industry, operating departments, and general standards.

• Technology - comfortable in navigating and utilizing virtual environments and platforms commonly used in the metaverse
  • Able to use or acquire knowledge and application of digital tools and technologies
  • Ability to handle tools such as student Information Systems and databases.
  • Ability to navigate and utilize Web3

• Excellent interpersonal, communication and project management skills

• Able to conduct effective coaching conversations and provide constructive feedback.

• Strong attention to detail and ability to work independently and as part of a team

• Fluent in English, with excellent written and verbal communication skills. Second language of Arabic is preferred