Corporate Housekeeping Director

ROLE PURPOSE

The Corporate Housekeeping Director is responsible for overseeing the housekeeping operations across 8-10 high-end luxury properties in Saudi Arabia. This role demands a meticulous approach to maintaining the highest standards of cleanliness, hygiene, and presentation, ensuring that each property reflects five-star luxury standards. The Director will lead and train housekeeping staff, implement best practices, and frequently travel among the properties to ensure consistent and exceptional service.

KEY ACCOUNTABILITIES AND ACTIVITIES

Operational Excellence

• Develop and implement comprehensive housekeeping policies, procedures, and standards to ensure all properties meet luxury hospitality benchmarks.
• Conduct regular inspections of properties to ensure cleanliness, hygiene, and overall presentation meet established standards.
• Lead continuous improvement initiatives to enhance housekeeping efficiency and quality.

Quality Assurance

• Establish and maintain a comprehensive quality control system to ensure the highest level of cleanliness and maintenance.
• Monitor key performance indicators (KPIs) and implement corrective actions as necessary to maintain quality standards.
• Ensure all properties adhere to health, safety, and environmental regulations.

Staff Management

• Recruit, train, and manage a team of housekeeping staff to maintain the luxury standards of the properties.
• Provide leadership and mentorship to the housekeeping team, fostering a culture of excellence and attention to detail.
• Conduct regular performance reviews and provide feedback and development opportunities for team members.

Inventory and Resource Management

• Oversee procurement and inventory management of cleaning supplies, linens, and other housekeeping materials.
• Ensure efficient resource allocation and cost-effective use of supplies across all properties.
• Develop and manage housekeeping budgets for each property.

Guest Experience

• Design and implement personalized housekeeping services to cater to the preferences and needs of the guests.
• Address and resolve any housekeeping-related guest complaints or issues promptly and effectively.
• Maintain a high level of confidentiality and discretion in all guest interactions.

Reporting and Communication

• Prepare and present regular reports on housekeeping performance, operational issues, and improvement plans.
• Maintain open and effective communication, providing updates and addressing any concerns or requests.

BACKGROUND, SKILLS AND QUALIFICATIONS

• Bachelors degree in Hospitality Management, Business Administration, or a related field. Advanced degree preferred.
• Minimum of 10-15 years of experience in luxury housekeeping management, with at least 5 years in a senior leadership role.
• Proven track record of managing multiple properties and delivering exceptional housekeeping standards.
• Strong leadership, organizational, and communication skills.
• Ability to travel frequently and adapt to a dynamic work environment.
• Fluency in English; knowledge of Arabic is an advantage.
• High level of discretion, professionalism, and confidentiality.