Associate, Partner Service

Job Requirements:

• Experience with OTA (Online Travel Agents) is preferred.
• Ability to work effectively across different time zones.
• Proficiency in using a channel manager for managing online sales channels.
• Strong attention to detail to ensure accuracy and precision in all tasks.
• Must demonstrate resilience, even temperament, and the ability to remain calm under challenging situations.
• Adaptability to embrace changes such as new systems, emerging trends, etc.
• Willingness and capability to thrive in a dynamic and collaborative work environment.
• Excellent communication and influencing skills to interact with team members and stakeholders effectively.

Job Description:

• Investigate and promptly report any technical issues related to hotels and/or OTAs.
• Ensure accurate execution and maintenance of property content across all channels.
• Implement technical online promotion programs and optimize content on the website and OTAs for better user experience.
• Maintain and update the "Room Availability" document and other related documents.
• Manage and update content and promotions in the booking engine and various OTA platforms.
• Register new hotels in the Booking Engine, Channel Manager, and OTA channels.
• Conduct thorough investigations and report technical issues from hotels, PMS (Property Management System), Channel Managers, and OTAs.
• Collaborate with the connectivity team and eCommerce team to ensure accurate distribution of Rates & Inventory for each hotel across all online channels.