ASTON INN Lumajang-IT Leader (HOD)

Ready to take on a challenging and rewarding role in Information Technology? Join our team and make a difference in the hospitality industry!

Job Requirements:

• Ready to be placed at Aston Inn Lumajang, East Java.
• Min. Education Bachelor Degree.
• Min 2 years of experience in a similar role.
• Have Experience working in the hotel Industry is a plus.
• Demonstrated ability to lead and inspire teams, foster a positive work environment, and drive IT team.
• Experience in handling IT activities in the hotel.

Job Description:

Administration

• To ensure IT activities are aligned with the Corporate Accounting Strategy and Hotel Actions have been implemented where appropriate.
• To represent the IT function on the hotel's Executive Committee.
• To oversee the preparation and update of individual Departmental Operations Manuals.
• To conduct regular divisional communications meetings and ensure departmental briefings and meetings are effective and conducted as necessary.

Customer Service

• To monitor that all hotel employees deliver the brand promise and provide exceptional guest service at all times, providing positive and constructive feedback as necessary to the respective Head of Department
• To ensure employees also provide excellent service to internal customers in other departments as appropriate.
• To handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to ensure problems are resolved satisfactorily.

Operational

• Ensure that all computer technology equipment runs with minimum or no down time
• Ensure that all software runs with no output error, no response time problems and according to specification.
• Provides a written monthly reports as specification issued.
• Solved technical or operational problems as specification issued
• In cooperation with other department heads, design, documents and implements new computer based procedure
• Coordinates installation of new applications, including new software release, within time specified
• Coordinates installation of new software and hardware release levels for all computer technology
• Coordinates and reviews all new software development specific to the hotel. After consulting with the Area, Information System Coordinator he decides whether to program the application in house a third party
• Monitor all computer technology contracts and supervises the activities of outside maintenance personnel when they come to hotel.
• Accounting as primary contract for all outside agents in all computer technology related matter.
• Ensure all 24 hour system (e.g front office, telephones, point of sales), are attended quickly and all problem are solved as quickly as possible
• Complies with company policies as they related to the security and operational of computer systems.
• Trains and assists in all aspect of his/her position skills and responsibilities.
• Identifies and trains appropriate shift personnel to solve minor problem
• Maintains forms and supplies a spare parts inventory for all computer system related items.
• Sets up and documents edures related to security, system shut downs, emergencies, operator entries, etc.
• Keep up to date with trends and technical information in the hotel computer technology field thought self training, trade literature and trade show.