DTC Operation Manager

Are you an experienced operations leader passionate about driving seamless direct-to-consumer (DTC) experiences? Do you thrive in optimizing processes, enhancing user engagement, and integrating online and offline channels? If so, we want you to be part of our client's growing team in Philippines!

As a DTC Operations Manager, you will play a pivotal role in managing our direct-to-consumer operations, ensuring efficiency, engagement, and excellence across channel operations, membership programs, and private domain initiatives. You will collaborate closely with cross-functional teams to deliver exceptional user experiences and drive strategic growth.

Key Responsibilities:

• Oversee and optimize DTC channel operations to enhance customer journeys across all touchpoints.
• Manage membership programs to drive engagement, satisfaction, and loyalty.
• Lead private domain operations, leveraging data to create personalized user experiences.
• Identify and implement process improvements to enhance operational efficiency.
• Utilize data analytics to monitor performance, user behavior, and engagement metrics.
• Collaborate with the SEA User Operations Director and internal teams to align strategies with business objectives.
• Ensure a seamless and consistent customer experience across all DTC platforms.
• Lead and develop a high-performing operations team.
• Ensure compliance with all relevant regulations and industry standards.
• Performance marketing/Growth Hacker  

What Were Looking For:

• Strong knowledge of DTC operations, membership management, and private domain strategies.
• Excellent analytical and problem-solving skills.
• Proficiency in data analytics tools and software (A/B testing, CRM tools, Tableau/Power BI, etc)
• Outstanding communication and organizational abilities.
• High level of accuracy and attention to detail.
• Proven ability to manage multiple tasks and deadlines.
• Experience in managing operations in a digital business environment.
• Strong leadership skills with a track record of managing teams effectively.
• Based in: Philippines

Why Join Us?

• Be part of a dynamic and innovative team driving growth in the DTC space.
• Work in a collaborative environment with opportunities for professional development.
• Play a key role in shaping the Philippines DTC strategies and customer experience.

If you are ready to take on this exciting opportunity and make a significant impact, apply now and join us in revolutionizing the DTC landscape in the Philippines!