ServiceNow Architect

ServiceNow Architect – Contract

Location: Remote (MST/PST time zones)
Contract: 6+ months, contract-to-hire, remote
Experience: 5+ years ServiceNow (3+ years architect/lead role)

Key Responsibilities:

• Lead design & implementation of end-to-end ServiceNow solutions (ITSM, ITOM, ITBM, HRSD, CMDB)

• Define architecture vision & roadmap with stakeholders and technical teams

• Oversee customization, configuration, and integrations (REST, SOAP, OAuth2, MID Server)

• Provide technical leadership and mentorship to development teams

• Optimize platform performance, CMDB structure, and workflows

• Ensure governance, security, and compliance across ServiceNow environments

• Produce solution documentation, architecture diagrams, and implementation guides

• Lead upgrades, patches, and platform enhancements with minimal operational impact

• Advise clients on platform capabilities, process automation, and best practices

Must-Have Qualifications:

• 5+ years hands-on ServiceNow experience, 3+ years in architect/lead role

• ServiceNow CSA certification required

• Expertise in ServiceNow architecture, ITSM, ITOM, ITBM, HRSD, CMDB

• Deep knowledge of platform capabilities, modules, and best practices

• Proven ability to design scalable solutions aligned with CSDM

• Experience with integrations and ServiceNow scripting (JavaScript, Glide API, Business Rules)

• Strong understanding of ITIL frameworks and Agile methodologies

• Experience managing large-scale ServiceNow implementations

Preferred Qualifications:

• ServiceNow ITOM (Discovery, Orchestration, Event Management) experience

• Familiarity with cloud platforms (AWS, Azure) and DevOps pipelines

• Knowledge of advanced features: Flow Designer, Virtual Agent, Predictive Intelligence