ServiceNow Business Analyst

ServiceNow Business Analyst – Contract 

Location: Remote (MST/PST time zones)
Contract: 6+ months, contract-to-hire
Experience: 5+ years (3+ years ServiceNow implementations)

Key Responsibilities:

• Gather and analyze business requirements for ServiceNow solutions (ITSM, ITOM, CSM, CMDB)

• Map business processes and propose optimized workflows

• Collaborate with developers and architects on solution design

• Create user stories, process flows, and documentation

• Assist with ServiceNow configuration, workflows, dashboards, and reports

• Coordinate UAT and ensure quality delivery

• Communicate with stakeholders on goals, timelines, and deliverables

• Identify continuous improvement opportunities

• Provide end-user training and support

Required Qualifications:

• 5+ years as ServiceNow BA, with 3+ years in implementations and automation

• Strong knowledge of ITSM, ITOM, CSM, and CMDB

• Proficient in business analysis, user stories, and workflow documentation

• ServiceNow Certified System Administrator (CSA) required

• ITIL framework understanding

• Excellent verbal, written, and stakeholder communication skills

Preferred Qualifications:

• Agile/Scrum experience

• ServiceNow integrations (REST/SOAP) and data migration

• Experience with CSM features, Flow Designer, Virtual Agent, or Performance Analytics

• Cloud integration knowledge (AWS, Azure)