ServiceNow Tech Lead

Company Description

Aqilea is an IT and engineering consulting partner that helps companies get more out of their technology and operations. With teams in Stockholm and Bangalore, we work closely with our clients to build solutions that fit their needs - from software development, AI and infrastructure engineering to industrial automation and embedded systems.

We combine strong technical expertise with a practical, business-focused approach to help organizations modernize, improve security, and scale with confidence. Above all, we focus on long-term partnerships built on trust, quality, and real results.

With us, you have great opportunities to take real steps in your career and the opportunity to take great responsibility.

About the Role

Company: Aqilea India

Role: ServiceNow Tech Lead

Exp Range : 8+ years

Work Location : Bangalore(Remote)

Role Overview
We are looking for an experienced ServiceNow Tech Lead with strong expertise in IT Operations Management (ITOM) and ACC (Agent Client Collector). The candidate should have hands-on experience leading technical implementations and should be able to clearly demonstrate deep knowledge of ITOM modules and ACC architecture.

Key Responsibilities

• Lead the design, development, and implementation of ServiceNow ITOM solutions.
• Configure and manage ACC (Agent Client Collector) for infrastructure monitoring and data collection.
• Implement ServiceNow Discovery, Service Mapping, and Event Management capabilities.
• Collaborate with stakeholders to gather requirements and translate them into scalable technical solutions.
• Provide technical leadership and mentorship to the ServiceNow development team.
• Ensure best practices in ServiceNow architecture, integrations, and automation.
• Troubleshoot and resolve issues related to ITOM implementations and ACC deployment.
• Work closely with DevOps and infrastructure teams for seamless integration and monitoring.

Required Skills

• Strong hands-on experience with ServiceNow ITOM modules (Discovery, Service Mapping, Event Management).
• Expertise in ACC (Agent Client Collector) deployment and configuration.
• Experience in ServiceNow scripting (JavaScript, Glide APIs).
• Knowledge of CMDB, MID Server, integrations, and automation workflows.
• Experience leading ServiceNow projects and managing technical teams.
• Strong communication skills and ability to explain technical concepts to stakeholders.
• Preferred Qualifications
• ServiceNow certifications (e.g., ServiceNow Certified System Administrator / ITOM Specialist).
• Experience working in enterprise environments with complex infrastructure monitoring.
• Exposure to cloud platforms like Azure, AWS, or GCP.