Billing & Operations Contractor - Account Specialist

Billing Operations Specialist

Position Overview

Our client is a leading energy company seeking an experienced Billing Operations Contractor to provide critical support during their billing system migration and post-implementation period. This is an excellent opportunity to work with a Fortune 500 organization in the energy sector, contributing to a major system transformation initiative.

Key Responsibilities

Migration Support

• Assist with data validation and reconciliation during billing system migration
• Support testing activities including parallel billing runs and validation checks
• Document migration issues, track resolutions, and maintain comprehensive audit trails
• Coordinate with technical teams to ensure accurate data transfer and system setup

Post Go-Live Support

• Provide hands-on support during hypercare period following system go-live
• Monitor billing runs and identify exceptions or anomalies requiring investigation
• Assist with troubleshooting billing discrepancies and customer inquiries
• Validate that bills are generating correctly with accurate charges and rate components

Operational Support

• Handle manual billing tasks and workarounds until automation is implemented
• Support enrollment processing and customer setup activities
• Assist with billing audits, charge validations, and contract verification
• Maintain documentation of manual processes and issue resolutions
• Support the team with general operational activities during high-volume periods

Requirements

• 3+ years of experience in billing operations, preferably in utilities or energy sector
• Strong analytical and problem-solving skills
• Experience with billing system implementations or migrations preferred
• Proficiency in Excel and data analysis
• Excellent attention to detail and accuracy
• Strong communication and documentation skills
• Ability to work independently and manage multiple priorities

Contract Details

• Contract Duration: 2 months
• Location: Houston, TX 77070 (On-site)
• Schedule: Monday-Friday, 8:00 AM - 5:00 PM
• Compensation: Competitive hourly rate

Why This Opportunity?

• Work with a Fortune 500 energy leader
• Gain valuable experience in major system implementation
• Collaborate with experienced professionals in the energy sector
• Contribute to critical business operations