Senior Customer Service Representative

Senior Customer Service Representative - Houston, TX

Overview

Our client is a leading energy company seeking an experienced Customer Service Representative II to join their Houston team. This is a 12-month contract position offering competitive compensation and the opportunity to work with a Fortune 500 organization known for excellence in customer service.

Location: Houston, TX 77002 (On-site position)
Pay Rate: $21/hour
Duration: 12 months
Schedule: 40 hours/week, 8-hour shifts between 7am-6pm

Key Responsibilities

• Provide exceptional customer service to valuable customers through various communication channels
• Resolve customer issues using strong problem-solving skills and company resources
• Handle customer inquiries with professionalism, courtesy, and efficiency
• Maintain accurate customer records and documentation
• Meet performance metrics and quality standards
• Collaborate with team members to ensure seamless customer experience
• Adapt to changing business needs and schedule requirements

Requirements

• 6-10 years of customer service experience
• Excellent verbal and written communication skills
• Strong problem-solving and conflict resolution abilities
• Proven reliability and dependability
• High integrity and positive attitude
• Flexibility to adapt to changing schedules and business needs
• Ability to work on-site in downtown Houston
• Must complete mandatory 3-week training program (March 9th start date)

What We Offer

• Competitive hourly rate of $21
• Comprehensive 3-week paid training program
• Opportunity to work with a leading energy company
• Professional development and growth opportunities
• Downtown Houston location with access to amenities
• Stable 12-month contract with potential for extension